Moving Process

Step 1 - Plan Your Move

Contact us today to receive a free quote, determine your relocation needs and receive a written estimate. This assures you'll receive the most accurate estimate for planning.

Your mover or sales representative will also provide you with a booklet called “Your Rights and Responsibilities When Moving”.   It provides important information consumers must have prior to the move and will help with your planning process.

Consumer tip: During the in-home survey, make sure you point out any items to your sales representative that you will not be moving.

Step 2 - Pack and Load

Super Mover’s packing team will use the industry's best packing materials to protect your belongings.

On moving day the foreman will inventory all items to be included in your move and provide you an inventory form for your signature. Carefully review this document, along with your other paperwork.

Consumer tip: Separate all items being packed for the move from those being transported by you to prevent any confusion during loading.

After loading, the foreman will inform you when to expect delivery of your shipment based on your pre-planned window of delivery. You will also receive a phone call within 24-hours of your delivery as a final confirmation. Be sure to provide the foreman with your contact information during travel to your new residence.

Step 3 - Delivery and Payments

Please be at your residence to meet the driver, or make sure to have a designated representative present. Should you fail to arrive in the time agreed, additional waiting time charges could occur for the truck to remain at residence until you arrive or he/she may deliver and store your belongings in a local warehouse.

The driver will require payment at your new residence. Acceptable forms of payments are cash or money order.

Step 4 - Unload and Unpack

Once unloaded, the driver will request your signature on all delivery documents. In the event of any loss or damage, please note the items involved on the inventory form prior to signing.

Consumer tip: Drivers will assemble bed frames. If additional services are needed, please notify your sales representative.